Privacy Policy

Information We Collect

Personal Information

We may collect the following types of personal information from you:

• Contact Information: Name, email address, phone number, shipping and billing address.
• Account Information: Username, password, purchase history, and preferences.
• Payment Information: Credit card details, bank information, and other payment details (note that payment information is processed securely through our payment processors).
• Communication Information: When you contact our customer service, we collect information related to your inquiries or feedback.
• Demographic Information: Age, gender, preferences, and interests when you provide this information voluntarily.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• Device Information: IP address, browser type and version, operating system, device type.
• Usage Data: Pages visited, time spent on pages, links clicked, products viewed or added to cart.
• Location Information: General location information based on IP address.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services

• Processing and fulfilling your orders, including shipping and delivery.
• Creating and managing your account.
• Providing customer support and responding to your inquiries.
• Improving our website, products, and services.
• Developing new products and features.

Marketing and Communication

• Sending you promotional emails about new products, special offers, and events (when you opt-in to receive such communications).
• Delivering tailored content and product recommendations based on your preferences and past purchases.
• Conducting surveys and collecting feedback about our products and services.

Security and Compliance

• Protecting against fraud, unauthorized transactions, and security incidents.
• Verifying your identity for account access and transactions.
• Complying with legal obligations and enforcing our terms and policies.

Analytics and Business Operations

• Analyzing usage patterns and trends to understand customer preferences.
• Measuring the effectiveness of our marketing campaigns.
• Managing our business operations and improving internal processes.

Sharing Your Information

We may share your information with the following third parties:

Service Providers

We share information with trusted third-party service providers who assist us in operating our website, conducting our business, and servicing you. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information. Examples include:

• Payment processors (for processing transactions)
• Shipping and logistics companies (for delivering orders)
• Marketing and analytics services (for improving our website and marketing efforts)
• Customer service platforms (for handling inquiries)

Legal Requirements

We may disclose your information when required by law, such as in response to court orders, legal processes, or to comply with regulatory requirements. We may also disclose information to protect our rights, privacy, safety, or property, or that of our customers or others.

Business Transfers

If SKINV Club is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Update

You can access and update your personal information by logging into your account on our website. If you don't have an account or need assistance, please contact us at privacy@skinvclub.com.

Marketing Communications

You can opt-out of receiving promotional emails by clicking the "unsubscribe" link at the bottom of any marketing email we send. Please note that even if you opt-out of marketing communications, you will still receive transactional emails related to your account and orders.

Cookies and Tracking

You can manage your cookie preferences through our cookie banner or your browser settings. Please see our Cookie Policy section below for more information.

Data Subject Rights

Depending on your location, you may have additional rights under applicable data protection laws, including:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information under certain circumstances.
• Right to Restriction: Request limitation of the processing of your personal information.
• Right to Data Portability: Request transfer of your information to another service provider.
• Right to Object: Object to processing of your personal information for certain purposes.

To exercise these rights, please contact us at privacy@skinvclub.com. We will respond to your request within the timeframe required by applicable law.

Cookie Policy

What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Managing Cookies

You can manage your cookie preferences through our cookie consent banner when you first visit our website. You can also control cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive information during transmission (SSL/TLS).
• Regular security assessments and vulnerability testing.
• Access controls and authentication procedures for our systems.
• Staff training on data protection and security practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us at privacy@skinvclub.com, and we will promptly remove the information.

International Data Transfers

SKINV Club is based in the United Kingdom, and your information may be processed and stored in the UK and other countries where our service providers maintain facilities. These countries may have different data protection laws than your country of residence.

When we transfer your information internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection, regardless of where it is processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: